5Line Ventures LLC
FamilyWise Support
Help with your FamilyWise Home, web access, subscriptions, privacy, and optional assistant connections.
Email supportFamilyWise Home and syncing
Sign in with the same 5Line Account on each device. In the mobile app, open Family, choose 5Line Account, and confirm that the correct Home is connected. Family profiles, planner settings, meal plans, saved foods and recipes, lists, FamilyWise-created events, household tasks, routines, and reminders can then sync. Device file paths, recipe photos, notification identifiers, and features not expressly marked as shared remain local.
FamilyWise Web
Use the email and password from the mobile app. FamilyWise Web includes the shared meal planner with sides and desserts, editable FamilyWise events, recipes with effort and cost ratings, lists, the family roster, and shared planning preferences. Detailed per-person profile editing remains in the mobile app. If the website says no Home is connected, reconnect the correct Home in the mobile app, then sign out and back in on the website.
FamilyWise HQ in ChatGPT
On supported ChatGPT surfaces, find FamilyWise HQ in the public Plugins Directory, choose Connect, and sign in with your own 5Line Account. A shared Home and FamilyWise Plus or Premium are required. Every request is checked against your current Home role and permissions, and supported changes are previewed for your confirmation. The published 1.0.0 connection excludes child-linked operations. The 2.0.0 update candidate adds ordinary child routines and other supported family coordination for authorized adults, using a display name and a Home-specific assignment reference. It does not expose birthdates, exact ages, allergies, health or medication details, custody information, private notes, credentials, payment data, or unapproved calendar details. The update candidate is not yet available through the published listing. Availability can vary by plan, workspace, role, region, and surface. The mobile app remains usable without ChatGPT.
Purchases and subscriptions
FamilyWise subscriptions are purchased and managed through the app store used for the purchase. Restore purchases from the FamilyWise subscription screen. One current paid subscription can provide access to one shared Home with up to six signed-in 5Line accounts and up to twelve family profiles. Refunds and billing changes are handled by Apple or Google.
Privacy and account requests
For account access, correction, deletion, security, or privacy questions, email support from the address on your 5Line Account when possible. Do not send passwords, one-time codes, payment-card details, or sensitive health information.