Account and data choices

Delete FamilyWise data

Local app data, a connected 5Line Account, and the FamilyWise HQ plugin are separate. Choose the action that matches what you want to remove.

Delete local FamilyWise data

In the mobile app, open Settings and choose Clear All Data. After you confirm, FamilyWise permanently removes the local household content on that device and returns the app to setup. Clearing local data does not delete a connected 5Line Account or cloud data.

Delete your 5Line Account and connected cloud data

In the mobile app, open Family, choose 5Line Account, then choose Request Deletion under Delete 5Line Account. The request affects the shared 5Line Account and connected cloud data across 5Line products. Local-only data stays on each device until it is cleared separately. Export anything you want to keep first.

Cancel a pending request

Return to Family, open 5Line Account, and choose Cancel Request before processing begins. Once processing begins, contact support for the current status.

Disconnect ChatGPT

Disconnect the FamilyWise HQ plugin from ChatGPT to stop future assistant access. Disconnecting the plugin does not delete FamilyWise data, your 5Line Account, or the local mobile app.

Need help?

Email support@5lineventures.com. When possible, write from the address on your 5Line Account. Do not send passwords, one-time codes, payment-card details, or sensitive health information.